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Technical support is available to assist you with your technical needs, configuration issues, technical quesitons, and important information.

 

Check this section often to keep up to speed on the latest important announcements pertaining to your Access US service. We'll frequently post information here regarding billing issues, service maintenance, contact information, network upgrades, and community initiatives.

 

**Brick SMTP Authentication Settings** Beginning October 23rd, 2007, all email accounts will need to have the SMTP Authentication turned on, and must also use the full email address as the login username. Please click here to view the needed changes. For further assistance, please call 314-645-5550 ( Brick customers only)

 

 

Changes to Billing Services
Beginning January 1, 2003 all billing related calls will be handled at either of the following numbers: Local to St. Louis 314-655-7700; Toll Free 800-638-6373 (800-NET-NERD). Additionally, billing inquiries may be submitted via e-mail at billing@accessus.net, or via fax 314-655-7701. The Billing Care Center is open from 8:00 a.m. to 5:30 p.m. Monday - Friday.

Access US Contact Numbers

Please use the following information for contacting a service representative.

Technical Care Call Center:	314-436-6272 or 866-271-7001 For technical support, to start new services, and for general information Open from 8:00AM to 8:00PM, Monday - Friday *Due to regional restrictions, some customers may not be able to access this number. Alternatively, please try 866-865-6446.
Corporate Headquarters:	314-655-7700 or 800-638-6373 For billing concerns, DSL and dedicated service issues ONLY - no dial-up inquiries Open 8:00 a.m. - 5:30 p.m. Monday - Friday
Fax number:	314-655-7701 For all customers