If your WAN link light (see below for model specific lights) is healthy
but you have no Internet activity, do the following:
- Power cycle the router by turning off the power for 1 minute then
turn it back on.
- If the router remains unresponsive, Access US will walk you through
the configuration settings of your router via telnet.
- If you're still unable to browse, a technician will walk you through
the process of resetting the router to factory defaults and reconfiguring
the router via telnet.
- If the support tech still cannot communicate with the router remotely,
a trouble ticket with the CLEC will be opened to further diagnose
and resolve the problem.
- If the support tech can communicate with the router remotely but
you are unable to surf or use email, chances are you have a problem
in your Local Area Network (LAN).
| Router Type |
WAN link light |
| |
|
| Alcatel 1000 |
Power/Sync Light (Solid Green) |
| |
|
| Alcatel SpeedTouch Home |
Line Sync Light (Solid Green) |
| |
|
| BroadXent Briteport |
WAN Light (Solid Green) |
| |
|
| Efficient 5260/5360/5660/5667 |
DSL Light (Solid Green) |
| |
|
| Efficient 5851/5861/5871 |
Link Light (Solid Green) |
| |
|
| Zyxel 643/645 Prestige |
DSL Light (Solid Green) |
| |
|
|
