After a dispatch has been requested, the CLEC will contact Access US with a commit date and window. An Access US technician will contact you once the dispatch commit time has been received. Please review the types of dispatches below, to understand the dispatch process.

An inside wiring technician will be dispatched if the problem is isolated between the MPOE (telephone box) and your router. The technician will check the installed wall jack, all internal DSL wiring and the MPOE screw and punch downs. If there are no problems found with the inside wiring, the technician will sync the router up to the MPOE to check connectivity to the DSLAM. If the router syncs up at the MPOE, there is still a problem with the inside wiring and repairs will be made. If the router does not sync up at the MPOE, the CLEC will be contacted to run remote tests with the technician on site. If the problem cannot be resolved with this dispatch and all inside wiring has been confirmed trouble free, an ILEC dispatch will be requested.

ALL internal wiring dispatches are billable to the customer at $175.

An ILEC technician will be dispatched if a physical error has been found with any part of the line from the MPOE to the CO. The ILEC will not touch any inside wiring, but will need access to the MPOE to make sure their connection is solid from the CO to the MPOE. The ILEC technician will run various tests to isolate the problem. The ILEC will repair any physical problem found on the line. For IDSL, the ILEC technician will check the integrity of the BRI card or ADTRANS and repair or replace as needed. If the ILEC technician cannot isolate a problem with the line, testing with the CLEC is required. If the problem cannot be resolved with this dispatch, a Vendor Meet will be requested.

If the problem has not been resolved after both an inside wiring and CLEC dispatch, both an inside wiring and ILEC technician will be dispatched to the MPOE. They will run multiple tests to isolate and resolve the problem.

Most problems are resolved by the CLEC on the first dispatch. If the problem cannot be resolved after the third dispatch, Access US will contact you to talk about having a new line provisioned.