Access US :: Technical Support

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technicalsupport - dsl

Setup | Troubleshooting | Equipment

The router will continuously time out and sync back up by itself or after a power reboot

The support tech will check the router event history and record how frequently the line is bouncing. You will need to verify that the router is not bouncing due to Electromagnetic Interference. Make sure the router is at least 2 feet from any power supply, computer, monitor and/or fluorescent lighting.

Bouncing issues often require a trouble ticket with the CLEC to be opened to further diagnose and resolve the problem.

Since 1995, Access US has been one of the fastest growing Internet Service Providers in the Midwest. Headquartered in downtown St. Louis, Access US is dedicated to providing people and businesses with the highest quality internet services. From Dial-up to Pogo DSL, web-design to e-commerce, T-1 to OC-3, Hosting to Co-location. Access US, access the power of the internet.